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Senior Service Desk Manager
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£60,000 - £65,000
16th March 2022
Location
Start Date
Birmingham
Type
Job Sector
Permanent
IT
Senior Service Desk Manager
Polar Recruitment are currently recruiting on behalf of a prestigious IT Services client for a Senior Service Desk Manager to lead and develop the Service Desk function and service for a major customer account.
The Senior Service Desk Manager will manage a small team of direct reports and a wider distributed team via matrix management, leading and motivating team members whilst operating an effective governance model to ensure high quality of service provision, within SLA's and financial targets.
As a part of the internal and customer Delivery leadership team, the Senior Service Desk Manager will have the autonomy to lead relevant areas of the service, whilst also having the opportunity to contribute to wider Delivery initiatives, strategies, service improvements and change.
Flexible/remote working is available so candidate base location is flexible with WFH (Working from Home) opportunities when not attending the customer site in Chesterfield.
