IT Field Support Manager

Job Summary

Advertiser Salary / Rate Posted
Polar Recruitment Services Ltd £38,000 - £40,000
1st June 2022
Location Start Date
Birmingham
Type Job Sector
Permanent Telecoms & Digital

IT Field Support Manager

Polar Recruitment are currently recruiting on behalf of a leading IT Services client for an IT Field Support Manager to manage and coordinate a team of IT Engineers to ensure high levels of support and customer service is provided to prestigious enterprise clients.

The IT Field Support Manager will be responsible for line management (121's, staff development, coaching, performance management etc.) and motivating the team, assigning work and customer liaison

An IT Engineering background is desirable but not essential as this role focusses on leadership and not technical aspects.

IT Field Support Manager responsibilities

      • Manage, lead, and motivate the team.
      • Line-management of staff; 121's, appraisals, development, performance management etc.
      • Workload management; ensuring the availability of the appropriate skills for processing managed services and project enquiries.
      • Ensure the achievement of SLA's/KPI's
      • Personal contact with staff, including regular on-site presence at…

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