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IT Field Support Manager
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£38,000 - £40,000
8th June 2022
Location
Start Date
Birmingham
Type
Job Sector
Permanent
Telecoms & Digital
IT Field Support Manager
Polar Recruitment are currently recruiting on behalf of a leading IT Services client for an IT Field Support Manager to manage and coordinate a team of IT Engineers to ensure high levels of support and customer service is provided to prestigious enterprise clients.
The IT Field Support Manager will be responsible for line management (121's, staff development, coaching, performance management etc.) and motivating the team, assigning work and customer liaison
An IT Engineering background is desirable but not essential as this role focusses on leadership and not technical aspects.
IT Field Support Manager responsibilities
Manage, lead, and motivate the team.
Line-management of staff; 121's, appraisals, development, performance management etc.
Workload management; ensuring the availability of the appropriate skills for processing managed services and project enquiries.
Ensure the achievement of SLA's/KPI's
Personal contact with staff, including regular on-site presence at…
