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Worldwide Travel Consultant
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£23,000 - £26,000
21st June 2022
Location
Start Date
London
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
Amazing opportunity for a Tour Operator Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.
Key Duties:
Handling incoming calls on all existing bookings - B2B & B2C
Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.
Monitoring the webchat functionality and usage / conversions on queries.
Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.
Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes
Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents
