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IT Service Desk Analyst
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£21,000 - £24,000
22nd June 2022
Location
Start Date
Cambridgeshire
Type
Job Sector
Permanent
IT
IT Service Desk Analyst
Polar Recruitment are currently recruiting on behalf of a highly prestigious Professional Services client for an IT Service Desk Analyst to provide 1st / 2nd line helpdesk and remote desktop support for internal users.
Reporting to the IT Service Desk Manager, the IT Service Desk Analyst will log calls and resolve issues or escalate to the IT team or third parties as required, and will assist with and support wider IT project related activities.
Responsibilities
Support users as first point of contact for logging and resolving 1st/2nd line helpdesk/remote desktop support issues.
Escalate major systems issues to the IT team or 3rd parties as required.
Provide support for Microsoft Windows 10/11, MS O365, MS Office, Active Directory user account admin, Peripheral/IT Hardware support, Laptop/PC imaging, bespoke applications etc.
Assist with and support wider IT related activities; problem management, asset management, projects, IT Audits etc.
