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Scheduling Team Leader
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£28,000 - £31,000
29th June 2022
Location
Start Date
Hertfordshire
Type
Job Sector
Permanent
Admin & Secretarial
Scheduling Team Leader
Polar Recruitment are currently recruiting on behalf of a leading international IT client for a Scheduling Team Leader, to join the international group resource management function, responsible for scheduling IT Engineers to resolve customer support requests.
The Scheduling Team Leader will manage a small team of local and remote Schedulers, who liaise with internal and partner/supplier IT Engineers to coordinate and deliver high quality people and technology services for prestigious customers.
Scheduling Team Leader - responsibilities
Resolve customer escalations in a timely manner
Lead team and plan and distribute workload to ensure business needs and deadlines are met
Manage, coach and performance manage team
Ensure best practice and continual improvement in delivery of service
Manage costs/budget
Scheduling Team Leader - skills & experience
Experience managing / coordinating small teams - including 121's, performance management etc.
