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IT Service Desk Analyst
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£21,000 - £25,000
8th September 2022
Location
Start Date
Cambridgeshire
Type
Job Sector
Permanent
IT
IT Service Desk Analyst
Polar Recruitment are currently recruiting on behalf of a well-established and prestigious Professional Services client for an IT Service Desk Analyst to provide 1st / 2nd line service desk support for internal users.
Reporting to the Service Desk Manager, the IT Service Desk Analyst will log calls and resolve issues or escalate to the IT team or third parties as required, and will have opportunities to support IT Management, working on IT projects.
This position would suit a candidate with 1 year + helpdesk / service desk experience who is keen to join a friendly, supportive and close-knit IT team and is looking for an opportunity offering training and technical & professional development opportunities.
Responsibilities
Support users as first point of contact for logging and resolving 1st/2nd line helpdesk/remote desktop support issues.
Escalate major systems issues to the IT team or 3rd parties as required.
Provide support for Microsoft Windows 10/11, MS O365, MS…
