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Telecommunication Operations Manager
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£60,000 - £70,000
24th April 2023
Location
Start Date
Surrey
Type
Job Sector
Permanent
Telecoms & Digital
Telecommunication Operations Manager
Hybrid working - 37.5 hour working week.
As the Telecommunication Operations Manager you will be working within one of the best known and admired brands in the world to deliver the operational management of their European Telecommunication (data, telephony and IVR) system.
You will be the point of contact with all the European subsidiaries for Telecoms BAU - this will include new project/change management activities, monitoring systems and network performance and ensuring SLA's are met, and conducting and coordinating incident management and resolution as required.
Skills & experience:
Experience in the telecoms industry, with exposure to Cloud Telephony, Telephony, Number Porting & SMS Services etc.
IVR & Call routing design & configuration.
Contact Centre / Call Centre operational support.
CDR analysis.
Exposure / understanding of voice networking / Networks inc. MPLS.
Experience operational support / configuration experience on Amazon Connect platform. …
