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Deskside Support Engineer
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£28,000 - £29,440
31st August 2023
Location
Start Date
Gloucestershire
Type
Job Sector
Permanent
IT
Deskside Support Engineer
Up to £29,440
This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world, you will work on a highly secure site in Stonehouse, Gloucester.
Job Summary
As the Deskside Support Engineer, you will provide on-site desktop support for end users in an ITIL based environment; advising and assisting users in solving problems related to software, hardware and networks.
In addition to supporting the onsite customer, you will also provide remote support to the client's satellite sites including installation, servicing and repairing of systems / equipment.
Deskside Support Engineer Duties include
Provide mobile device support
Maintain and update existing network infrastructure
Handle customers inline with SLA and escalate if needed
Provide hardwaresoftware break fix support across a range of devices
Provide efficiency recommendations when immediate problems arise
Work with the Service Desk to communicate room requirements and changes…
