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Desktop Support Engineer - Level 2
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£25,760
11th January 2024
Location
Start Date
Sussex
Type
Job Sector
Permanent
IT
As the Desktop Support Engineer II, you will be working within one of the largest and best-known IT brands in the world, where you will support desktops and connected devices in both office and lab/production areas, as well as support for various pieces of infrastructure, including network printers, network hardware, and server hardware in a Hands & Eyes manner.
Other responsibilities include:
Troubleshooting known and unknown hardware & software issues related to desktop, laptops, workstations, peripherals, and associated accessories.
VIP support and engagement.
Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general "IT" tasks.
Work comfortably in comms areas, providing 'Hands and Eyes' support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams.
Site process documentation and knowledge base article management.
