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Service Desk Incident Coordinator
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£20,000 - £24,000
30th January 2024
Location
Start Date
Berkshire
Type
Job Sector
Permanent
Customer Service & Call Centres
Service Desk Incident Coordinator
Polar Recruitment are currently recruiting on behalf of a prestigious global brand in the Technology sector for a Service Desk Incident Coordinator to join the ICT Services & Support Team
Reporting to the Service Desk Team Leader, the Service Desk Incident Coordinator will be tasked with receiving and logging first line technical queries and requests from internal and external customers on Service Management platforms, resolving or escalating as required.
Service Desk Incident Coordinator - responsibilities
Receive and log first line technical queries
Provide first line support, resolving issues over the phone or escalating to second line support.
Monitor and respond to the Incident Management email inbox.
Diagnose and log incident tickets on the incident management system and escalate to appropriate resolver group.
Log all queries via incident call management systems, updating call status where appropriate and closing calls once actions are complete.
