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Insight Analyst
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£40,000 - £50,000
30th April 2024
Location
Start Date
Surrey
Type
Job Sector
Permanent
IT
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations.
Hybrid role - 3 days in the Office, 2 days working from home
Key duties include:
Managing the day to day operations of Qualtrics XM platform surveys and feedback.
Scripting questionnaires including skip logic dashboard development and data collection.
Customer Experience data analysis insights.
Data interpretation and storytelling leveraging analytics on the Qualtrics platform.
Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required.
Skills & experience:
Essential -
Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.)
