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Service Desk Team Lead
Job Summary
Advertiser
Salary / Rate
Posted
Trusted Technology Partnership
£28,000
19th March 2026
Location
Start Date
Hampshire
Type
Job Sector
permanent
IT
Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k - £29k DOE Benefits Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience: To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. You will have at least 12 months' experience in a similar role. Ideally you will have had at least 12 months'…
