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Quality Administrator
Job Summary
Advertiser
Salary / Rate
Posted
Arc Recruitment
Neg
12th March 2026
Location
Start Date
West Yorkshire
Type
Job Sector
Part time
Scientific
A great opportunity has arisen for a Quality Administrator to join a forward-thinking organisation committed to high standards, consistency, and continuous improvement. Working in a small, supportive team, you will help drive quality through audits, analysis, reporting and collaboration across departments. Key responsibilities • Conduct audits across call quality, CRM data and client interactions • Analyse audit results and present clear, actionable insights • Share audit outcomes with managers within seven days • Track agreed actions to completion with evidence recorded • Recommend improvements to enhance quality and reduce failure rates • Maintain accurate QA records and documentation • Support creation of dashboards or reports to monitor performance • Help improve QA methodologies, tools and processes • Expand QA coverage across additional departments • Maintain relevance and accuracy of QA criteria • Collaborate with teams to refine scoring criteria • Support staff development…
