Independent Customer Group Members (Scotland-wide)

Job Summary

Advertiser Salary / Rate Posted
Scottish Water £35.00 - £40.00
16th March 2026
Location Start Date
Stepps
Type Job Sector
{} Customer Service & Call Centres

Scottish Water is piped by us but owned by you. As a publicly owned utility, we put our customers at the heart of everything we do. The Independent Customer Group (ICG) was created in 2021; it’s part of Scottish Water but is operationally independent. Its role is to challenge and support Scottish Water to ensure that the views of customers and communities are reflected in the strategic decisions and operations of the company. It also has a role in coordinating and sharing research being undertaken across the sector to gain insight into customer and community expectations and priorities in relation to water and waste water services. We’re looking for 2 new members to join the ICG to ensure Scottish Water continues to deliver service excellence in the future. What you’ll do Appointees to the ICG typically commit to an initial period of 2 years. The Group meets once a month in person for a full day meeting usually in Scottish Water offices in Edinburgh or Stepps (Glasgow). Between…

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