Credit Operations, Assistant Manager

Job Purpose This role is responsible for managing a team that delivers the timely and accurate production of credit and lending documentation and processes client transactions. The role ensures an excellent standard of client service, meeting the high expectations of Hampden Bank clients, while supporting the growth and development of direct reports. It will also drive consistency, efficiency, and best practice across the team’s processes and ways of working. Key Responsibilities People leadership Provide effective people management, including performance management and oversight. Proactively identify and address training and development needs, supporting the growth and capability of your team. Operational excellence Ensure all work is completed to the highest standard and in line with agreed team procedures. Oversee workflow and capacity planning, including holiday management, to ensure resources are effectively aligned with business priorities. Drive the standardisation of efficient…