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Senior Customer Journeys Manager
Job Summary
Advertiser
Salary / Rate
Posted
NATIONAL TRUST
Neg
14th March 2026
Location
Start Date
Wiltshire
Type
Job Sector
{}
IT
We’re looking for a Senior Customer Journeys Manager to join the Customer Journeys team. This is a strategic and high-impact role where you’ll lead the design and continuous improvement of personalised customer journeys across the full lifecycle—from onboarding to retention. What it's like to work here We play a crucial role in inspiring millions of people who share our founding belief that nature, beauty and history are for everyone, forever. We use our knowledge and expertise to create a shared understanding of our customers, guiding the organisation to deliver personalised experiences that are relevant and meaningful to people’s lives. We're continuously learning about our audiences, testing and optimising in order to meet their evolving needs and expectations. Your contractual location will be our head office in Swindon and there’ll be an expectation for you to attend the office. However, there is flexibility on where you’re based at other times. You’ll be required to work at a…
