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Financial Services Complaint Handler
Job Summary
Advertiser
Salary / Rate
Posted
Source4 Personnel Solutions
£30,000 - £35,000
15th March 2026
Location
Start Date
Berkshire
Type
Job Sector
permanent
Accountancy
Temporary Complaints Investigator Bracknell | 9:00am – 5:30pm | Up to £35,000 (DOE) Temporary Role We are currently recruiting on behalf of our client for an experienced Complaints Investigator to join their team in Bracknell on a temporary basis. The role will involve managing and investigating customer complaints from initial receipt through to resolution, ensuring fair outcomes in line with company policy, FCA regulations and Consumer Duty requirements. Key Responsibilities: Managing the complaints inbox and ensuring cases are handled within regulatory timescales Investigating and resolving complaints in a fair and consistent manner Maintaining regular communication with customers throughout the investigation process Conducting root cause analysis and identifying complaint trends Managing Financial Ombudsman Service (FOS) cases and preparing responses Handling high reputational risk and third-party complaints Producing management information and reports to support business…
