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Wholesale Customer Care & Operations Assistant
Job Summary
Advertiser
Salary / Rate
Posted
Parkside
Neg
12th March 2026
Location
Start Date
London
Type
Job Sector
permanent
Retail & Wholesale
Customer Care & Operations Assistant London – Hybrid £28,000 – £30,000 Permanent We are working with a growing luxury retailer looking to hire a Customer Care & Operations Assistant to join their dynamic team in London. This is a fantastic opportunity for someone early in their career who has 1–2 years’ experience in customer operations or customer experience, ideally within luxury retail, fashion, D2C or e-commerce. You will play a key role supporting both customer experience and operational processes, acting as the link between customers, internal teams, and logistics partners to ensure orders are delivered smoothly and customers receive an exceptional service. Key responsibilities include: Managing customer queries across email, live chat, social and phone Supporting wholesale and D2C customer relationships Overseeing order fulfilment, returns and logistics coordination Monitoring stock and working with internal teams and 3PL partners Tracking customer service KPIs and improving…
