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Customer Claims Handlers – AD
Job Summary
Advertiser
Salary / Rate
Posted
Aioi Nissay Dowa Europe
£26,000 - £28,000
16th March 2026
Location
Start Date
Tyne and Wear
Type
Job Sector
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Accountancy
We’re growing our team and looking for enthusiastic Customer Claims Handlers – AD to join us! Hybrid working | 37.5 hrs (Mon–Fri) | Salary up to £28,000 DOE In this role, you’ll be the reassuring voice our customers rely on when dealing with the repair or loss of their vehicle. You’ll manage customer queries with confidence and empathy, guiding them through the accident and repair journey while keeping everything running smoothly behind the scenes. As part of our proactive accident and network management team, you’ll help ensure each customer’s repair experience is fast, efficient, and cost-effective—reducing repeat enquiries and making every interaction count. If you’re customer-focused, highly organised, and ready to make a meaningful impact, we’d love to hear from you! Responsibilities • Utilise demonstratable claims experience and knowledge to handle claims in line with agreed authority levels, handling guidelines, procedures, claims strategy and culture. • Ensure claims are…