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Notes:
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IT Support Engineer (2nd Line)
Job Summary
Advertiser
Salary / Rate
Posted
Get Staffed Online Recruitment Limited
£26,000 - £30,000
14th March 2026
Location
Start Date
Hampshire
Type
Job Sector
{}
IT
2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 – £30,000 DOE Profit Share Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific…
