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Head of HR
Job Summary
Advertiser
Salary / Rate
Posted
CCA Recruitment Group
£70,000 - £80,000
17th March 2026
Location
Start Date
South Yorkshire
Type
Job Sector
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Human Resources & Recruitment
Head of HR - Contact Centre Operations Sheffield £70,000 - £80,000 & 15% Bonus About the Role We are seeking an experienced and people‑centric Head of HR to lead our Human Resources function across our high‑volume, fast‑paced contact centre operation. This is a strategic and hands‑on leadership role, responsible for shaping and delivering our people strategy across Employee Relations (ER), Learning & Development (L&D), and Recruitment. You will act as a trusted partner to the senior leadership team, driving culture, engagement, capability, and compliance. With responsibility for HR teams covering multiple specialisms, you will ensure we attract, develop, support, and retain exceptional talent that delivers brilliant service to our customers. Key Responsibilities of this Head of HR role Employee Relations Oversee all ER activity, including complex casework, absence management, disciplinary matters, and performance issues. Ensure fair, consistent, and legally compliant ER practices…
