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Customer Care Advisor
Job Summary
Advertiser
Salary / Rate
Posted
LJ Recruitment
£26,000 - £27,000
15th March 2026
Location
Start Date
London
Type
Job Sector
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Customer Service & Call Centres
As a Customer Care Advisor, you will be supporting all aspects of the customer journey with my client in the fine jewellery sector. You'll be supporting both online and in-store customers, act as the voice of the customer, ensuring a seamless and exceptional experience for every client, every time. Your role involves managing customer interactions across various channels and collaborating with internal teams to maintain high service standards. The role: Handle customer queries across multiple contact channels, including telephone, email, live chat, and social media Manage appointments, ensuring customers are well-prepared and informed Support customers with online and in-store orders, addressing pre-sale and post-sale enquiries Collaborate with other teams to ensure customer expectations are met in line with company guidelines Demonstrate exceptional customer service and attention to detail Participate in active learning and knowledge sharing to enhance customer experience and…
