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Complaints Representatives
Job Summary
Advertiser
Salary / Rate
Posted
Dimensions Specialist Recruitment Ltd
£27,000 - £30,000
14th March 2026
Location
Start Date
Surrey
Type
Job Sector
permanent
Customer Service & Call Centres
Do you want to work for an award winning financial services organisation that are renowned for ensuring their employees are looked after, together offering ongoing training and career development? They are now seeking some additional Complaints Representatives who will be fully responsible for ensuring the highest standards of service in handling customer complaints, identifying trends, and improving resolution at the first point of contact. You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include: Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact. Conduct fully in-depth investigations into customer complaints, identifying root causes, and drafting comprehensive responses to ensure a fair and consistent approach. Developing and…
