Resolutions Investigator

Job Summary

Advertiser Salary / Rate Posted
Randstad Sourceright Neg
12th March 2026
Location Start Date
London
Type Job Sector
contract Customer Service & Call Centres

Job Title: Resolutions Investigator Location: Kingswood, Surrey (Hybrid Working Available) Contract Length: 7 months Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently recruiting for a Resolutions Investigator to join our client, Fidelity International. This is a 7-month contract opportunity within the Resolutions team, supporting Fidelity’s commitment to Integrity & Trust by delivering fair, balanced and customer-focused complaint resolution. The Role As a Resolutions Investigator, you will ensure every customer feels heard, valued and treated fairly. You will investigate, resolve and respond to complaints in line with regulatory requirements, delivering clear, reasoned and customer-centric outcomes. This role plays a critical part in protecting customers, identifying business improvements, and upholding regulatory standards including FCA DISP and Consumer Duty requirements. Key Responsibilities * Manage assigned complaint cases in line with…

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